Returns & Replacements

  • We do not accept returns of fresh flowers, bouquets, or customized floral products as they are perishable and made-to-order.

  • If you receive the wrong product, damaged flowers, or a bouquet in poor condition, please contact us within 24 hours of delivery.

  • We may request clear photos of the product as proof of the issue to process your request quickly.

Refunds

  • Refunds are only provided if:

    • The delivered product is incorrect or significantly damaged.

    • The order is not delivered due to a mistake on our part.

  • Refunds will be processed to your original payment method and may take 5-7 business days to reflect, depending on your bank or payment provider.

Non-Refundable Situations

  • Delays caused by incorrect delivery information provided by the customer.

  • If the recipient is unavailable at the delivery location.

  • If you contact us after 24 hours of receiving the delivery.

  • If the flowers were damaged after delivery due to mishandling by the recipient.

How to Request a Refund or Replacement

  1. Contact our customer support within 24 hours of delivery.

  2. Provide your order number and photos of the product (if applicable).

  3. Our team will review your request and offer a suitable resolution.