Order Processing

  • Orders are processed after successful payment confirmation.

  • Each floral arrangement is carefully prepared to ensure quality and freshness before dispatch.

  • Orders are not processed on public holidays or during non-working days.

Shipping Areas

We currently deliver to:

  • Major cities and towns

  • Select suburban and nearby areas

For deliveries to remote locations, please contact our customer service team to confirm availability.

Shipping Charges

  • For orders below the minimum amount, a small shipping fee may apply.

  • Shipping costs (if any) will be clearly shown at checkout.

Delivery Timeframe

  • Orders are typically delivered within the estimated time provided at checkout.

  • Delivery times may vary based on location, weather conditions, and order volume.

  • We strive to deliver as quickly as possible, but slight delays may occur in rare situations.

Important Shipping Notes

  • Please ensure the delivery address and recipient’s contact number are accurate to avoid delivery issues.

  • If the recipient is not available at the time of delivery, our team may:

    • Leave the flowers with a trusted person nearby.

    • Attempt redelivery (additional charges may apply).

    • Contact you for further instructions.

  • Once an order is shipped, it cannot be canceled or changed.

Damaged or Incorrect Deliveries

  • If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.

  • Contact us with your order number and photographs of the issue for a quick resolution.